The Road to Management
I was asked by a new friend how did you get into management. This story like so many more in my life involves wonderful quality people I have met along the way. My dad died when I was fourteen and it was a devastating blow to our small family of my mum, my sister and me. You cannot imagine and I have no words to tell you how wonderful he was as a man, as a husband, as a father, as a friend to others and as a help in the local community.
The first Christmas after my dad died we received an invite to a Christmas party at my cousins home. She is quite a bit older than me and had married an older man some eighteen years her senior. He was a neat person and sadly he too is now with the Lord but he lived a full and productive life and was a good husband to my cousin. He was a senior manager with GKN and every Christmas would throw a party. He simply loved Christmas and loved sharing his love of Christmas with his extended family and one special friend.
Let me digress a little to tell you of this special friend. He was the toilet attendant at the plant that my cousins husband ran. He was an elderly batchelor with no family and no where to go at Christmas and had been coming to the party for many years. He would tell me how proud he was to attend and how he would get dressed up in a suit and tie just so that he looked nice that day. He said that everyone was jealous at the company that he was the only one to get invited. He told me with pride that he kept the cleanest toilets and made sure that no one ever ran out of supplies. He liked having a "family" to bow his head with and give thanks to God on Christmas day.
He told me of his first invite many years before when the big boss had walked in to use the "works" toilet on the day before Christmas eve and asked him what he was doing for Christmas. He replied just having a quiet time at home. He was surprised or should I say a little shocked to receive his invite to the party. He told me that when he asked why he was invited he was told you are the most conscientious worker I have and set the highest standard in quality and I respect you. "Respect you". His eyes would light up when he said that because he knew it was a genuine respect. Many "modern" managers and executives fail to realize that workers can spot fake interest in them a thousand miles away.
One year at a party my host and I sat in a corner as someone had finished singing and he asked me to come into the other room. He said he had a little present for me and handed me a little black pocket diary with neatly embossed letters on the outside of it that said IIM which upon reading I found out stood for the Institute of Industrial Managers. I am a member he said and inside you will find their recommended courses on management. I know that you have the talent and one day should take these courses.
Now for a young boy who had not even left high school to be told these words it certainly made an impression on me. I put the book away and stored his words in my memory and went on with my life. It is amazing how a word given to a child at the right moment and by the right person can direct your life. I kept that pocket diary for many years. I took the National Examination Board for Supervisory Studies (NEBSS) Certificate just as the book said and then the Institute for Industrial Managers Certificate and then the Institute for Industrial Managers Diploma a total of four years of management study. One interesting statistic I found out while taking the IIM courses was that their highest number of graduates was increasingly in Asia and not the UK. Facing them later in business I was glad to have had the same training.
Being Scots from a working class family I also did an apprenticeship with Rolls Royce to become an engineer. I was told on my first day at Rolls you are about to get the best engineering training in the world. Time has proved the gentleman who made that statement correct and the many wise men both at college and within the company who taught me mechanical engineering, chemistry, metallurgy, manufacturing processes but above all everything there is to know about gas turbines are owed a debt I can never repay. It has been my craft for over thirty years and allowed me to travel the world. During that time I have been called supervisor, manager, director, vice president you pick it I have had it for a title but in each position and in each job I have tried to the best of my ability to equal the standard set not by Rolls Royce nor the senior manager at GKN but of the toilet attendant who every day set the highest standard in quality and let his work speak for itself and for him.
You receive no praise worthy of respect when you praise yourself but when someone says this is my friend they honor you. When your child says I love you they glorify you and when someone comes to you for confidential advice secure in the knowledge that it will go no further then you are respected.
I hope you earn some honor today by being a true friend and respect for your integrity and work ethic but above all that you are glorified by your children for being a wonderful parent if you are blessed to have them.
The first Christmas after my dad died we received an invite to a Christmas party at my cousins home. She is quite a bit older than me and had married an older man some eighteen years her senior. He was a neat person and sadly he too is now with the Lord but he lived a full and productive life and was a good husband to my cousin. He was a senior manager with GKN and every Christmas would throw a party. He simply loved Christmas and loved sharing his love of Christmas with his extended family and one special friend.
Let me digress a little to tell you of this special friend. He was the toilet attendant at the plant that my cousins husband ran. He was an elderly batchelor with no family and no where to go at Christmas and had been coming to the party for many years. He would tell me how proud he was to attend and how he would get dressed up in a suit and tie just so that he looked nice that day. He said that everyone was jealous at the company that he was the only one to get invited. He told me with pride that he kept the cleanest toilets and made sure that no one ever ran out of supplies. He liked having a "family" to bow his head with and give thanks to God on Christmas day.
He told me of his first invite many years before when the big boss had walked in to use the "works" toilet on the day before Christmas eve and asked him what he was doing for Christmas. He replied just having a quiet time at home. He was surprised or should I say a little shocked to receive his invite to the party. He told me that when he asked why he was invited he was told you are the most conscientious worker I have and set the highest standard in quality and I respect you. "Respect you". His eyes would light up when he said that because he knew it was a genuine respect. Many "modern" managers and executives fail to realize that workers can spot fake interest in them a thousand miles away.
One year at a party my host and I sat in a corner as someone had finished singing and he asked me to come into the other room. He said he had a little present for me and handed me a little black pocket diary with neatly embossed letters on the outside of it that said IIM which upon reading I found out stood for the Institute of Industrial Managers. I am a member he said and inside you will find their recommended courses on management. I know that you have the talent and one day should take these courses.
Now for a young boy who had not even left high school to be told these words it certainly made an impression on me. I put the book away and stored his words in my memory and went on with my life. It is amazing how a word given to a child at the right moment and by the right person can direct your life. I kept that pocket diary for many years. I took the National Examination Board for Supervisory Studies (NEBSS) Certificate just as the book said and then the Institute for Industrial Managers Certificate and then the Institute for Industrial Managers Diploma a total of four years of management study. One interesting statistic I found out while taking the IIM courses was that their highest number of graduates was increasingly in Asia and not the UK. Facing them later in business I was glad to have had the same training.
Being Scots from a working class family I also did an apprenticeship with Rolls Royce to become an engineer. I was told on my first day at Rolls you are about to get the best engineering training in the world. Time has proved the gentleman who made that statement correct and the many wise men both at college and within the company who taught me mechanical engineering, chemistry, metallurgy, manufacturing processes but above all everything there is to know about gas turbines are owed a debt I can never repay. It has been my craft for over thirty years and allowed me to travel the world. During that time I have been called supervisor, manager, director, vice president you pick it I have had it for a title but in each position and in each job I have tried to the best of my ability to equal the standard set not by Rolls Royce nor the senior manager at GKN but of the toilet attendant who every day set the highest standard in quality and let his work speak for itself and for him.
You receive no praise worthy of respect when you praise yourself but when someone says this is my friend they honor you. When your child says I love you they glorify you and when someone comes to you for confidential advice secure in the knowledge that it will go no further then you are respected.
I hope you earn some honor today by being a true friend and respect for your integrity and work ethic but above all that you are glorified by your children for being a wonderful parent if you are blessed to have them.